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Shovel Town Guns LLC Store Policies 


Online Firearms Purchases

Purchased firearms cannot be shipped to a non-licensee (FFL License Holder). Any Firearms base transactions that occur online must be picked up at our brick & motor location or shipped to an FFL (another gun store). We will contact and validate the FFL you choose before sending the item(s). Communication with the receiving FFL is highly recommended before purchase to ensure they will receive the item(s). 

Return Policy 

All Sales Final on Firearms and ammunition- for safety reasons.

Sales on items below are final:

  • Items sold in “as is” , “pre-owned” or “used” condition
  • Any special order item where a deposit is required
  • Optics and illumination devices
  • Closeout or clearance items
  • Any services including, but not limited to, gunsmithing/repair work/modifications, custom built firearms, transfers etc.

All returns/exchanges for eligible items must be requested within seven days of receipt. Eligible returns and exchanges are subject to a 15% restocking fee

We recommend using an insurable and trackable service such as UPS or FedEx when returning any product. Shovel Town Guns does not refund any shipping charges nor cover return shipping. 

Please allow up to 3-5 business days to receive a refund after an exception for a return or canceled order.

Shipping Policy

To ensure we offer the best service possible, we include tracking and insurance on all FFL-to-FFL items and parts/accessories that are eligible to be shipped directly to you. Shipping costs are non-refundable once the item has been sent.

Other Considerations

By purchasing from Shovel Town Guns in person or online, you attest to the following: 

 

  •  Aware that Shovel Town Guns reserves the right to cancel any suspicious or fraudulent order.
  • Are 21 years of age or older to purchase firearms, serialized items, ammunition, or other controlled items that require specific licenses to be active and held. 
  • Aware that the appropriate sales tax will be applied to online orders. 
  • Aware that Shovel Town Guns are not responsible for lost or stolen packages. 

Questions?

Contact us at shoveltownguns@gmail.com with any questions regarding our policies & restocking.